{"version":"1.0","provider_name":"ADP","provider_url":"https:\/\/adpag.ch\/en\/","author_name":"Thomas Norgate","author_url":"https:\/\/adpag.ch\/en\/author\/thomas-norgate\/","title":"Understanding the ROI of Customer &amp; User Experience Investments - ADP","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"kVPHg2xuzg\"><a href=\"https:\/\/adpag.ch\/en\/understanding-the-roi-of-customer-user-experience-investments\/\">Understanding the ROI of Customer &amp; User Experience Investments<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/adpag.ch\/en\/understanding-the-roi-of-customer-user-experience-investments\/embed\/#?secret=kVPHg2xuzg\" width=\"600\" height=\"338\" title=\"&#8220;Understanding the ROI of Customer &amp; User Experience Investments&#8221; &#8212; ADP\" data-secret=\"kVPHg2xuzg\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/adpag.ch\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/adpag.ch\/wp-content\/uploads\/sites\/2\/2024\/02\/ROI.jpeg","thumbnail_width":1093,"thumbnail_height":720,"description":"Digital TransformationDigitalisationManagement Consulting 1. Increased Revenue Streams: \ud83d\udcc8 Studies have consistently shown that companies prioritizing customer experience outperform their competitors in terms of revenue growth. According to Forrester Research, companies that lead in customer experience outperform laggards by nearly 80%. Additionally, a study by Temkin Group revealed that a moderate improvement in customer experience generates [&hellip;]"}